MindfulVector ("we", "us", "our") is a brand operated by Nutrialfa Alimentos LTDA, a company registered in Brazil at Rua Isaias Alves Sacramento 142, Agua Fria, Valença - RJ, 27600-000. This Privacy Policy explains what personal information we collect when you visit mindfulvector.online or purchase our products, how we use it, who we share it with, and the choices you have.
By using our website or purchasing our products, you agree to the practices described in this policy.
1. Information We Collect
1.1 Information you provide directly
When you place an order, create an account, subscribe to our newsletter, or contact our support team, we may collect:
- Name, email address, postal address, and phone number
- Billing and shipping information
- Payment information (processed and stored by our PCI-compliant payment processors — we do not store full card numbers)
- Order history and customer service correspondence
- Account credentials (if you create an account)
- Preferences you share with us, such as subscription frequency
1.2 Information collected automatically
When you visit our website, we automatically collect certain technical information:
- IP address and approximate location
- Device type, operating system, and browser
- Pages viewed, links clicked, and time spent on pages
- Referring website and search terms (if applicable)
- Cookies and similar tracking technologies (see Section 6)
1.3 Information from third parties
We may receive information from third-party services we work with, including payment processors, shipping carriers, marketing platforms, and analytics providers, to help us process orders, prevent fraud, and improve your experience.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including shipping and customer service
- Manage subscriptions and recurring deliveries
- Send order confirmations, shipping updates, and service-related communications
- Respond to customer service inquiries
- Send marketing emails about products, promotions, and content (only with your consent, where required by law)
- Improve our website, products, and customer experience
- Detect, prevent, and respond to fraud or security issues
- Comply with legal obligations
3. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area, the United Kingdom, or another region with similar laws, we process your personal information under one or more of the following legal bases:
- Contract: to process orders and provide services you've requested
- Legitimate interests: to improve our services, prevent fraud, and provide customer support
- Consent: for marketing communications and non-essential cookies
- Legal obligation: to comply with applicable laws, such as tax and consumer protection
4. Who We Share Information With
We do not sell your personal information. We share it only with:
- Service providers who help us operate the business — including payment processors, shipping carriers, fulfillment centers, email service providers, customer service platforms, analytics services, and IT/security providers. These providers may only use your data for the purposes we specify.
- Legal and regulatory authorities when required to comply with applicable law, court orders, or to protect our rights.
- Successor businesses in the event of a merger, acquisition, or asset sale, in which case your data will continue to be protected under the terms of this policy.
5. International Data Transfers
Because our operations are international, your personal information may be transferred to and processed in countries outside your country of residence, including Brazil and the United States. We take appropriate safeguards (such as standard contractual clauses) to ensure your information is protected wherever it is processed.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to operate our website, remember your preferences, and analyze usage. You can manage cookies through your browser settings. For more detail, see our Cookie Policy.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your information
- Restrict or object to certain processing
- Withdraw consent (where processing is based on consent)
- Receive a copy of your information in a portable format
- Lodge a complaint with a supervisory authority
To exercise any of these rights, contact us at privacy@mindfulvector.online. We will respond within the timeframes required by applicable law.
8. Data Retention
We retain your information for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. Order records are typically kept for the period required by applicable tax and consumer protection law.
9. Security
We implement technical and organizational measures designed to protect your personal information, including encryption in transit, access controls, and regular security reviews. No system is 100% secure, but we work hard to safeguard your data.
10. Children's Privacy
Our website and products are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can take appropriate action.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version with a new "Last updated" date. Material changes will be communicated via email or website notice where required.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at:
Nutrialfa Alimentos LTDA (operator of MindfulVector)
Rua Isaias Alves Sacramento 142, Agua Fria
Valença - RJ, 27600-000, Brasil
Email: privacy@mindfulvector.online